Refund policy
Return & Refund Policy
We want you to love your Affina piece. If it isn't right, you may request a return within 14 days of delivery.
To be eligible, the item must be unused, undamaged, and in its original condition and packaging. We require proof of purchase — your order number or order confirmation email is sufficient.
How to start a return
Email info@affinajewelry.com with your order number and the item you would like to return. We will reply with return instructions within 2 business days. Please do not send anything back before contacting us, as we cannot process unannounced returns.
Return shipping costs
Return shipping is paid by the customer. We recommend using a tracked service, as we cannot issue a refund for a package that does not reach us. Original shipping charges are not refunded.
Exception: if your item arrives damaged, defective, or is not what you ordered, we cover return shipping entirely and will either replace the piece or refund you in full, whichever you prefer. Please email us within 14 days of delivery with a photo of the issue.
How you will be refunded
Once we receive and inspect your return, you may choose either a full refund to your original payment method or store credit — whichever you prefer. Refunds are processed within 5 business days of us receiving the item. Depending on your bank, it may take an additional 5 to 10 business days to appear on your statement.
We do not charge restocking fees.
Items we cannot accept back
- Personalised pieces, including letter charms, are made to your order and cannot be returned unless they arrive damaged or defective.
- Pierced earrings cannot be returned for hygiene reasons unless they arrive damaged or defective.
Written copy of this policy
A written copy of this refund policy is available on request. Email info@affinajewelry.com.
Questions
Email info@affinajewelry.com and we will get back to you within 2 business days.
Affina Jewelry · Long Island City, NY